Website Privacy Policy

Who Is Responsible for Your Information?

SJS Solicitors is the data controller for the personal information we collect through this website. The firm is a sole practice led by Mrs Savita Sukul, Principal Solicitor, at 82 Balham High Road, London SW12 9AG. Mrs Sukul is responsible for data protection at the firm.

For a privacy question or request, contact Mrs Sukul through info@sjssolicitors.co.uk, call 020 8675 4436, or write to our office.

Information You Send Us

The enquiry form asks for your name, email address and a brief message. Your phone number and the service you select are optional. We also receive the information you choose to send when you email or telephone us.

Please give only the information needed to explain your enquiry. Do not send identity documents, bank details or a complete case file through the form. We can explain how to provide further documents if needed.

You do not have to use the form. If you leave out the required details, we cannot submit it, but you can call or email instead. Sending an enquiry does not subscribe you to marketing emails.

Why We Use Your Information

We use enquiry information to understand your request, reply, discuss appointments and consider whether we can act for you. Where you ask us to take steps towards providing legal services, such as preparing a quotation, our lawful basis is taking steps at your request before entering a contract.

For general correspondence, website security and displaying locally held public client feedback, we rely on our legitimate interests in responding to people, protecting our website and helping visitors assess the firm. We must consider those interests alongside your rights.

We ask for your consent before loading optional Google Maps or live ReviewSolicitors content and sharing information through those features. You can choose each feature separately and withdraw your choice through Cookie Settings in the footer.

We rely on your consent to use Google Analytics to understand website use and improve our pages. Analytics remains off until you allow it, and you can withdraw permission through Cookie Settings.

We use relevant records to meet legal obligations where these apply. Our legitimate interests also include keeping necessary evidence to establish, exercise or defend legal rights. The website does not make decisions about your legal matter through automated decision-making.

Sensitive Information

Legal enquiries can involve sensitive matters, including health, family circumstances or allegations about another person. Please keep your first message brief.

Where sensitive personal information is necessary for obtaining legal advice or establishing, exercising or defending legal rights, the legal-claims condition may apply as well as a lawful basis for using ordinary personal information. We will explain any further information needed for your matter and how it will be handled.

Website Hosting and Security

IONOS hosts this website. When a page is requested, connection and browser information is processed to deliver the page and maintain the service. This can include the requested page, time of access, browser and device details, referring page and IP information.

Our enquiry form uses a protected reference derived from the connection’s IP address and recent submission times to limit repeated requests. These security records do not contain your name, email address or message.

We use access controls and encrypted website connections to help protect information. Please contact us if you need to discuss a suitable way to send sensitive documents.

Cookies, Maps and Embedded Content

Our public website uses first-party cookies to support the enquiry form and remember your choices. The sjs_enquiry cookie helps protect the enquiry form and show submission confirmation. It is designed to last for the browser session. Blocking it can prevent the form from working. The sjs_cookie_preferences cookie remembers your choices about optional content and website analytics for 180 days. It records the choices, the settings version and when you saved them, without a generated unique identifier.

Staff using the WordPress editor also receive necessary sign-in and session cookies. These are separate from visitors’ optional-content choices.

Google Maps and live ReviewSolicitors content are optional. They stay off until you allow them. Each has its own setting. You can choose optional features separately in Cookie Settings or allow an individual embedded feature where it appears. You can read the website, see our contact details and view the locally displayed Google review quotations without allowing either feature.

Allowing Google Maps loads the map and lets you switch to Street View. Allowing live reviews loads the ReviewSolicitors widget. When a feature loads, its provider receives connection information, such as your IP address, browser details and the page being viewed. The provider may use cookies or similar technologies. ReviewSolicitors may use Cloudflare security cookies, including cf_clearance. In our website check on 7 November 2026, this cookie had a lifetime of up to one year. Provider cookies can change as services are updated. Read the Google Privacy Policy and ReviewSolicitors Privacy Policy before deciding.

You can change or withdraw your choices at any time using Cookie Settings in the footer. Turning a feature off removes its embedded content and stops this website from loading it again unless you allow it. This does not itself erase information already received by the provider or remove cookies stored on the provider’s domain. You can manage those cookies through your browser and use the provider’s privacy controls. Contact us if you want to make a request about information shared through this website.

The SRA digital badge is separate from these optional features. It lets you check that this website belongs to a regulated firm. It loads verification resources from Yoshki and a software library hosted by Google, so those providers receive standard connection information when it loads. Read the SRA’s explanation of its digital badge.

If your browser cannot save your preferences, the optional embedded features remain off. You can use the ordinary links to open maps or reviews on the provider’s own website. Deleting our preference cookie clears the saved choice on this browser, and we will ask again when you return.

Website Analytics

We use Google Analytics only if you allow Website Analytics in Cookie Settings. It helps us understand which pages people use and whether the website helps them contact us. Analytics is a separate choice from maps and reviews.

With your permission, we measure page visits, clicks to call or email us, enquiry links, Price Guide downloads and directions links. We also record when the website accepts an enquiry for sending; this does not confirm delivery to the firm’s Inbox. Page addresses sent to analytics exclude extra search or tracking details and page fragments. Google receives browser and device information, cookie identifiers and connection information, including your IP address. We do not send names, email addresses, phone numbers, enquiry text or other form values. We do not use account-linked user IDs, advertising features or remarketing.

The first-party cookies are sjs_ga and a cookie whose name starts with sjs_ga_ followed by the identifier for this website’s analytics stream. They last for up to 180 days and are not extended by later visits. Granular event and user-level analytics data is set to be retained for two months. Aggregated reports may be kept for longer.

You can withdraw permission at any time through Cookie Settings in the footer. This stops further analytics collection on this browser and removes our first-party analytics cookies. It does not erase information already received by Google. Contact us using the details in Section 1 if you have a privacy question or request.

Read the Google Privacy Policy for information about Google’s processing, including its international operations.

Public Reviews

We display a selection of reviews published on Google and, if you allow it, live content supplied by ReviewSolicitors. Reviews can include a reviewer’s public name, profile image, rating, review text and review date.

The Google review quotations and the resources needed to display them are served from our website using Trustindex. They remain available without optional map or live-review permission. The source is identified beside the reviews.

If you want to raise a concern about a review displayed here, please contact us. You can also contact the platform where it was originally published. Following a link to leave or read reviews takes you to that provider’s service, where its privacy policy applies.

Who Receives Information and Where It Is Processed

Enquiries are sent through our IONOS hosting service to the firm’s email system, which uses Google Workspace. Authorised members of the firm use them to deal with your request. IT providers may process information needed to host, maintain, secure or support these services. We do not publish your enquiry on the website.

We may disclose relevant information where the law requires it, or where necessary to deal with a complaint or legal claim. If we agree to act for you, our client information explains disclosures connected with the legal work.

Some providers operate internationally and may process information outside the UK. Their processing locations and arrangements vary by service. You can contact us for information about the locations and transfer arrangements relevant to information we hold about you.

How Long Information Is Kept

We keep enquiry correspondence for as long as needed to deal with the request and any related follow-up, complaint or legal obligation. The nature of the enquiry, whether you instruct us and any continuing need to establish or defend legal rights affect the retention period. Client matter records are covered by the information provided when we act for you. The Principal Solicitor is responsible for manually deleting enquiry correspondence when it is no longer needed under these criteria.

The form’s security counters use a rolling 24-hour record of submission times. Older counter files are removed during routine cleanup. The session cookie is separate from email correspondence and does not set the retention period for your enquiry. Our optional-content preference cookie expires 180 days after you save your choices, unless you remove it earlier or save a new choice.

IONOS states that its standard web-hosting visitor data is anonymised on collection and retained for eight weeks. See its web-hosting data information. This does not describe the separate records held by email, review or map services.

Your Rights

Depending on the circumstances, you can ask to access your personal information, correct inaccuracies, erase information, restrict its use or receive information you provided in a portable form. Some rights have exceptions, including where records are needed for legal obligations or legal claims.

Where we rely on consent, you can withdraw it without affecting the lawfulness of earlier use. Use Cookie Settings in the footer to withdraw permission for optional maps, live reviews or website analytics. Contact us using the details in Section 1 for other privacy requests, including requests about information already shared. There is normally no fee. We may need proportionate information to confirm your identity.

We normally respond to an access request within one month. The law allows more time for complex or multiple requests and, in some circumstances, clarification or identity checks. We will explain any applicable extension. Read the ICO’s guidance on your information rights.

Your Right to Object

You can object to our use of your personal information where we rely on legitimate interests. Tell us about your circumstances so that we can consider your request. You can always object to use of your information for direct marketing. Contact Mrs Sukul through the details in Section 1.

Questions, Complaints and Changes

If you are concerned about how we use your information, please contact Mrs Savita Sukul using the details in Section 1. We will consider your concern and explain our response.

You also have the right to complain to the Information Commissioner’s Office. Visit the ICO’s complaints page or call 0303 123 1113.

We will update this notice when the website or the way we handle information changes.

Last updated: 8 November 2026